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Consider the following reply to a question:

"We done as you asked because we was on duty. 
I know you seen results by now."

If you cringed reading that ungrammatical response, it sounds even worse to the ear than it looks on the page. What would you do? 
 
Imagine if your customer service representatives spoke like that or acted in ways that drove your customers to a competitor.  What would you do?
 
The #1 and #3 Ignorance Indicators of grammar errors are improper verb usage and subject-verb agreement. Grammar glitches, ranging from the glaring to the subtle, cause a speaker to sound totally uneducated because listeners generalize an overall lack of knowledge when hearing such mistakes that can be easily corrected during this seven-hour workshop.

WHAT IS A COURSE IN ORAL GRAMMAR?

To those envisioning a "Miss Bonebreaker" type of instructor stalking around a classroom ready to pounce with her verbal red pen, finger pointing at the poor person unfortunate enough to speak incorrectly, relax. Instead, this is a fun course offering practical tips and experience in identifying speaking problems, which can be solved by using five parts of speech correctly: verbs, pronouns, adjectives, adverbs, and prepositions. Proper pronunciation helps too.

HOW WILL PARTICIPANTS LEARN?

This workshop is built around the theory that just as cholesterol clogs arteries, oral grammar errors clog communications channels. The cure is painless exercise with others to hear and correct errors in their training materials and on audio tapes they use to record themselves.

WHO SHOULD TAKE THIS COURSE?

Speak Smart: Oral Grammar will benefit anyone who speaks on the job: over the phone, in meetings, during sales situations, as well as with co-workers and management. When speaking, individuals need practice using correct grammar and pronunciation instinctively. This course raises awareness of oral errors as rough edges of speech and provides ways to smooth them.

WHY IS THIS COURSE BENEFICIAL?

Both employers and employees care about their oral image, especially in the area of customer service. Employers realize improper speech reflects negatively on them as a whole. Employees want to learn correct ways of speaking because they know others may be judging them both professionally and personally on the way they sound. Speaking correctly adds confidence to improve image, get promotions or raises, and increase sales.

Savvy individuals realize they need to speak right so they don't get left out in the business world, and Speak Smart: Oral Grammar helps them do so!

Speak Smart: Oral Grammar Objectives
During this workshop, you will improve your speaking skills as you:

  • Analyze the qualities of an effective speaking style on the phone or face-to-face.
  • Improve speaking skills by using five grammatical parts of speech correctly.
  • Increase ability to pronounce words more distinctly and professionally.
  • Pay attention to the image you convey through your tone of voice.
  • Maximize your speaking strengths and minimize your weaknesses through two audio-taped talks.

 

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