Consider the
following reply to a question:
"We done as
you asked because we was on duty.
I know you seen results by now."
If you cringed
reading that ungrammatical response, it sounds even worse to the
ear than it looks on the page. What would you do?
Imagine
if your customer service representatives spoke like that or acted in
ways that drove your customers to a competitor. What would you
do?
The #1 and #3 Ignorance Indicators
of grammar errors are improper verb usage and subject-verb agreement.
Grammar glitches, ranging from the glaring to the subtle, cause
a speaker to sound totally uneducated because listeners generalize
an overall lack of knowledge when hearing such mistakes that can
be easily corrected during this seven-hour workshop.
WHAT IS A
COURSE IN ORAL GRAMMAR?
To those envisioning
a "Miss Bonebreaker" type of instructor stalking around a classroom
ready to pounce with her verbal red pen, finger pointing at the
poor person unfortunate enough to speak incorrectly, relax. Instead,
this is a fun course offering practical tips and experience in identifying
speaking problems, which can be solved by using five parts of speech
correctly: verbs, pronouns, adjectives, adverbs, and prepositions.
Proper pronunciation helps too.
HOW WILL
PARTICIPANTS LEARN?
This workshop
is built around the theory that just as cholesterol clogs arteries,
oral grammar errors clog communications channels. The cure is painless
exercise with others to hear and correct errors in their training
materials and on audio tapes they use to record themselves.
WHO SHOULD
TAKE THIS COURSE?
Speak Smart:
Oral Grammar will benefit anyone who speaks on the job: over
the phone, in meetings, during sales situations, as well as with
co-workers and management. When speaking, individuals need practice
using correct grammar and pronunciation instinctively. This course
raises awareness of oral errors as rough edges of speech and provides
ways to smooth them.
WHY IS THIS
COURSE BENEFICIAL?
Both employers
and employees care about their oral image, especially in the area
of customer service. Employers realize improper speech reflects
negatively on them as a whole. Employees want to learn correct ways
of speaking because they know others may be judging them both professionally
and personally on the way they sound. Speaking correctly adds confidence
to improve image, get promotions or raises, and increase sales.
Savvy individuals
realize they need to speak right so they don't get left out in the
business world, and Speak Smart: Oral Grammar helps them
do so!
Speak Smart: Oral Grammar Objectives
During this workshop, you will improve your speaking skills as
you:
- Analyze the
qualities of an effective speaking style on the phone or face-to-face.
- Improve speaking
skills by using five grammatical parts of speech correctly.
- Increase
ability to pronounce words more distinctly and professionally.
- Pay attention
to the image you convey through your tone of voice.
- Maximize
your speaking strengths and minimize your weaknesses through two
audio-taped talks.
©
2009 Comerford Consulting. All rights reserved.
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