| Myth |
Rule |
|
|
|
1. All paragraphs should have at least three sentences. |
|
|
|
2. Ending a letter with "Please feel free to call" adds friendliness
to your conclusion. |
|
|
|
3. Avoid using personal pronouns like "you" or "we" in correspondence.
|
|
|
|
4. A letter should never exceed one page. |
|
|
|
5. Using passive rather than active voice is wrong. |
|
|
|
6. Using jargon and technical terminology will impress your readers
with how much you know. |
|
|
|
7. Include your action item in the same paragraph you use to explain
why you are requesting it. |
|
|
|
8. Readers typically prefer paragraphs to bullet points when they
receive information. |
|
|
|
9. Bolding or italicizing key information for your readers can seem
insulting to them. |
|
|
|
10. Typing a message in all capital letters emphasizes the importance
of it. |
|
|
|
11. Use one paragraph only for each main point you are developing in a
document. |
|
|
|
12. The best place to apologize in correspondence is in the concluding
paragraph. |
|
|
|
BONUS: Grammar and spelling don't matter much in e-mail.
|