EMAIL GEMS

Course Description:  Do email messages in the your organization resemble screen versions of the junk mail cluttering mailboxes today?  In a digital era, this course helps participants develop Screen Savvy to create electronic messages readers view not as “junk” but “gems.” 

Since email messages are only a keystroke away from deletion, the following gem qualities lead to messages more likely to be read instead: clarity for screen sense, carats for screen streamlining, cut for screen sensitivity, color for screen style, and facets for screen scannability.  

Developing Screen Savvy helps participants adapt their writing to this powerful, ever-growing technology.  The result is a Certificate of Authenticity in the form of a helpful checklist to transfer their workshop skills back to the workplace.  

 
  Workshop Objectives:  Recognizing that email is
  different from paper mail, participants will:
   1)  Share pet peeves about email
   2)  Compare its advantages and disadvantages
   3)  Learn techniques for turning email junk
         into gems through Screen Savvy strategies
   4)  Critique email samples for reaction:  junk or gem?
   5)  Practice Screen Savvy strategies for transferring
       workshop skills back to the workplace

SPEAK SMART: ORAL GRAMMAR

Course Description:  For those speaking over the phone, during meetings, or in person, correct grammar and proper pronunciation are vital to their image and that of your organization.  Why? 

Listeners tend to generalize an overall lack of knowledge when hearing such mistakes.  Correct grammar and proper pronunciation add that extra aura of professionalism to those speaking as representatives of their organization. 

Managers, supervisors, and employees alike realize they need to speak right so they won’t be left out in the business world.  This workshop helps participants sound as smart as they are wherever or whenever they speak.  
 

   Workshop Objectives:  This workshop will
    help participants:
   1)  Analyze the qualities of an effective speaking
        style on the phone or face-to-face
   2)  Use five grammatical parts of speech correctly
   3)  Pronounce words more distinctly and professionally
   4)  Maximize speaking strengths and minimize
         weaknesses through recorded and critiqued talks
   5)  Demonstrate speaking progress through a
        pre- and post-quiz

EXCEEDING EXCELLENCE: PERSONAL CUSTOMER SERVICE

Course Description:  Selling skills revolve around a three-legged stool representing the three P’s: Product, Price, and Person.  How can you make the “Person” part of the stool a secure support for selling while also exceeding excellence in customer service in the process?  Consider the three H’s that are a part of every Person:  Head, Hands, Heart.

These days, customer service often fails to deliver even 1/3 of the person!  This workshop offers a unique perspective to help your organization put the PERSONal back in customer service.

Interactive activities help participants recognize enjoyable and exciting ways to offer PERSONal customer service.  This workshop saved an organization $100,000 the first time it was offered.  It can help your organization do the same while your employees benefit from increased transaction interaction satisfaction!  

   Workshop Objectives:  Participants will improve
    their customer service as they:
   1)  Determine characteristics of good and bad
         customer service, both internal and external
   2)  Discover how using Head, Hands, and Heart
         will increase job performance and satisfaction
   3)  Identify their Geometric Psychology shape
   4)  Discuss how those affect interactions with
         customers and colleagues
   5)  Apply Head, Hands, and Heart skills and behaviors